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Q: How
long and how strenuous are the hikes planned on these tours?
A:
Our tours offer a diverse and
active program with many stops, walks and hikes during the day. Most of our
hikes are no longer than 2 hours, while one or two per tour are 3-4 hours. They
are all optional. You can anytime choose to stay with the driver and enjoy a
nice picnic place or plan a shorter walk under his guidance. This rule does not
apply to our the tours that are specifically named as hiking tours. On these
tours you will hike each day between 4 and 6 hours.
Q:
What is the age group of the participants?
A: Our
guests are between 30 and 80 years old and mostly adults with a few teenagers.
The majority of the participants is between 45 and 65.
Q:
How do I make reservations?
A:
Please see our
Reservations
page for detailed instructions on how to make reservations. If you want to
see the prices and dates for all our tours a list can be found at
Rates, Dates
and Terms.
Q:
Where can I find the terms and
conditions for the tours?
A:
Please take a look at our
Terms
and Conditions page.
Q:
Are there any discounts available
to me?
A:
We have a "refer a friend" travel
credit incentive program. If you refer a friend and he/she decides to book a
trip through us you will receive a $100.00 credit towards any of our tours, some
limitations apply. Each referral must be a first time traveler with Travel
Dream West and cannot be sharing accommodation with you. Make sure your
friend mentions your name when making their reservations. Contact us for more information on this rewards
program.
Q:
I have young children- are these
tours suitable? What would be an alternative?
A:
Our tours are aimed primarily at
adults and there are long drives and activities that may not be suitable for
young children. If you are interested in a specific tour please contact us
for further information. We encourage you to take advantage of our
customized tours if you are traveling with a group of families. We offer a
wide variety of custom tour arrangements specifically designed with children in mind.
Q: I have a medical condition that
prevents me from doing certain things. Can you accommodate me?
A:
We will do everything in our power
to accommodate you. Due to the nature of our tours it may not be possible
to accommodate certain conditions. Please contact us directly with
questions related to medical issues or disabilities.
Q: What kind of accommodation is
offered on these tours?
A:
Our tour groups stay at a variety of
accommodations with a range of two and three star hotels, most including
breakfast and swimming pool facilities. A selection of our accommodations
are chosen for their unique location or ambiance. Please see each
individual tour page for further information about accommodations, or contact us
if you have any questions.
Q:
What form of transportation is
used on these tours?
A:
A comfortable, custom 14 passenger
Dodge van / mini-bus is used for the majority of our tours. This vehicle is
equipped with individual reclining high back seats and arm rests for each passenger, a DVD
player, air conditioning and luggage space. Some tours are planned with a
15-passenger van. Depending on the passenger number we will have a luggage
trailer or separate cargo vehicle.
Q:
How long in advance should I make
my reservations?
A:
We encourage you to make your
reservations as soon as you know of your plans. Generally we do not accept
reservations after 8 weeks before the tour start date, but please contact us if
you are in a situation like this as it may be possible that we have additional
space available.
Q:
How do I make reservations for a
specific tour?
A:
Please see our
Reservations
page for booking information, or send us an e-mail at
info@traveldreamwest.com for more
information.
Q:
What happens if I need to cancel
my trip?
A:
Cancellations result in costly
charges from hotels and travel providers. Cancellation fees are imposed
depending on how long ahead of the tour date you cancel. Regardless of
reasons, cancellations received will be charged with $100 per person for
administration fees. Charges apply in addition for non-refundable expenses including
hotels, carriers and other out-of-pocket expenses as follows: 60-30 days
20% of the tour price, 30-15 days before tour 50%, 14-8 days before tour 70% and
7-0 days before tour 90% of the total tour price. Non-appearance at the
tour site without previous notification, 100% of the price will be retained.
Cancellation insurance is highly recommended. In case fewer participants than 5
will sign up for tour we will ask for an additional small group surcharge.
For more detailed information please see our
Terms and Conditions page.
Please consider buying a trip cancellation or interruption insurance ahead of
time. Contact us for more information.
Q:
Where and how should I buy my
plane ticket?
A:
Our tour rates do not include
air transportation. See your travel agent for flight reservations and airline
tickets. It is your responsibility to meet our tour guides at the tour start
location on the date and time indicated on your travel documents. Please contact us for help.
Q:
What kind of information will you
provide for me once I've made my reservation?
A:
Latest three weeks before your tour
starts you will receive a
finalized schedule, instructions on how to get to the tour start location, and
information on what to bring. If you are coming from outside of the USA we
are happy to help you with visa information, etc.
Q:
Am I covered with any kind of
insurance through your organization?
A:
Travel Dream West has all required
liability and auto insurances for USDOT passenger transportation. Please contact us for further
information regarding a travel and cancellation insurance and available options.
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